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the gem way
1. Assessment and Planning
2. Supporting Policy and Program Development
2. Supporting Policy and Program Development
- Identify Caregiving Demographics: Start by surveying the workforce to understand the number and needs of employees who are caregivers. This includes identifying the types of care provided (e.g., eldercare) and the time commitment required .
- Align with Organizational Goals: Ensure the GEM benefits align with the company’s broader goals, such as improving employee retention, increasing productivity, and building a positive company culture
- Establish Key Performance Indicators (KPIs): Define measurable objectives for the program, such as reduction in absenteeism, improved employee satisfaction, and retention rates among caregiver employees.
- SOURCES:
- Supporting Employees That Are Working Family Caregivers
- Top 20 HR challenges in 2024 and how to solve them
2. Supporting Policy and Program Development
2. Supporting Policy and Program Development
2. Supporting Policy and Program Development
- Design Caregiver Support Policies: Support in developing flexible work policies, such as remote work, flexible hours, and caregiving leave, that are specifically structured for caregivers. Ensure these policies are well-documented and communicated clearly to all employees.
- Integrate Health and Wellness Programs: Incorporate mental health resources, counseling services, and wellness programs into the benefit structure to support the physical and emotional well-being of caregivers.
- Establish Employee Assistance Programs (EAPs): Expand or refine existing EAPs to provide specialized support for caregivers, including financial planning assistance and eldercare navigation.
- SOURCES:
- Caregiver Challenges: The Impact on Employees and Employers
- Workplace Mental Health - Supporting Caregivers in the Workplace
3. Technology and Tools Implementation
2. Supporting Policy and Program Development
4. Employee Communication and Engagement
- Data Analytics for Monitoring and Improvement: Leverage HR analytics tools to monitor the usage of GEM benefits and track the impact on employee performance, satisfaction, and retention. Continuous data analysis will allow HR to make data-driven improvements to the program.
- Digital Platforms: Use technology platforms to manage GEM benefits efficiently, including an employee portal where caregivers can access resources and schedule services.
- SOURCES:
- 4 Ways Employers Can Attract and Retain High-Performing Employees Who Have Family Caregiving Needs
4. Employee Communication and Engagement
6. Continuous Improvement and Feedback Mechanisms
4. Employee Communication and Engagement
- Comprehensive Onboarding: Ensure that the program is introduced during onboarding, and offer regular training sessions for both employees and managers on using GEM resources and understanding the benefits available.
- Establish Communication Channels: Develop internal campaigns and communication strategies that keep employees informed about GEM resources. This can include newsletters, webinars, and dedicated sections on the company intranet.
- SOURCES:
- Supporting Employees That Are Working Family Caregivers
- 4 Ways Employers Can Attract and Retain High-Performing Employees Who Have Family Caregiving Needs
5. Management and Leadership Involvement
6. Continuous Improvement and Feedback Mechanisms
6. Continuous Improvement and Feedback Mechanisms
- Training Managers: Equip managers with the skills needed to support caregiver employees effectively. This includes training on recognizing signs of burnout, offering flexibility, and maintaining open lines of communication.
- Leadership Advocacy: Involve company leadership in promoting the GEM program to reinforce its importance. When executives publicly endorse and engage with the program, it signals commitment and helps normalize the conversation around caregiving in the workplace.
- SOURCES:
- The 5 Challenges HR Directors Need to Address
6. Continuous Improvement and Feedback Mechanisms
6. Continuous Improvement and Feedback Mechanisms
6. Continuous Improvement and Feedback Mechanisms
- Regular Surveys and Feedback Loops: Conduct regular surveys to gather feedback from employees using the GEM program. This data helps identify strengths and areas for improvement, ensuring the program remains relevant and effective.
- Annual Review and Adjustment: Hold annual reviews of the GEM infrastructure, adjusting policies and benefits based on usage data and employee feedback.
- SOURCES:
- Top 5 HR Challenges to Overcome in 2024
eMPLOYEE Road Map
Assessment
Map Needs to Resources
Face to Face Meeting
We begin with a thorough analysis of the employee's caregiving role, challenges, and needs. This ensures a customized approach that aligns with the employee’s unique situation and their work-life balance goals.
Face to Face Meeting
Map Needs to Resources
Face to Face Meeting
Employees and their families are paired with a dedicated GEM Ambassador for a personalized consultation. Conducted virtually or over the phone, this builds trust, fosters understanding, and establishes the GEM Connection—a foundation of care tailored to their needs.
Map Needs to Resources
Map Needs to Resources
Map Needs to Resources
We identify and connect employees to appropriate resources, crafting a detailed and actionable care plan. This includes guidance on local services, financial support options, and solutions that make caregiving manageable.
Follow Up
Senior Living Placement
Map Needs to Resources
To ensure ongoing success, we conduct regular follow-ups to evaluate the care plan’s effectiveness and make adjustments as needed, ensuring employees feel supported at every step.
Senior Living Placement
Senior Living Placement
Senior Living Placement
If necessary, we guide employees through finding safe, appropriate senior living communities that match their loved one's care needs, providing peace of mind for employees during difficult transitions.